Privacy Policy
Effective date: March 16, 2025
1. Introduction
Nuclemize Inc. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Information you provide
- Account registration details (name, email, company)
- Billing information (processed by our payment provider)
- Data you input into the platform
- Support requests and communications
Information collected automatically
- Device and browser information
- IP address and approximate location
- Usage patterns and feature interactions
- Performance and error logs
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send billing notices
- Respond to support requests
- Send product updates and security alerts
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Isolation
Each tenant's data is logically isolated within our infrastructure. Your data is never:
- Shared with other tenants
- Used to train AI models
- Sold to third parties
- Accessed without authorization
5. Data Storage and Security
- Data is stored in secure, SOC 2 compliant data centers
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access controls follow the principle of least privilege
- Regular security audits and penetration testing are conducted
6. Third-Party Services
We use a limited number of third-party services to operate the platform:
| Service | Purpose | Data shared |
|---|---|---|
| Payment processor | Billing | Payment details |
| Email provider | Transactional emails | Email address, name |
| Analytics | Usage insights | Anonymized usage data |
| Infrastructure | Hosting | Encrypted platform data |
We ensure all third-party providers meet our security and privacy standards.
7. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies. You can manage cookie preferences through your browser settings.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Export your data in a portable format
- Restrict processing of your data
- Object to certain processing activities
To exercise any of these rights, contact us at privacy@nuclemize.com.
9. Data Retention
We retain your data for as long as your account is active. Upon account termination:
- You have 30 days to export your data
- Data is permanently deleted within 90 days
- Backups are purged within 120 days
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect data from children.
11. International Transfers
Your data may be processed in Canada and other jurisdictions where our infrastructure operates. We ensure appropriate safeguards are in place for international data transfers.
12. Changes to This Policy
We will notify you of material changes to this Privacy Policy via email or in-app notification at least 30 days before they take effect.
13. Contact
For privacy-related inquiries, contact our Data Protection Officer at privacy@nuclemize.com.